CDRs (Call Detail Records)

What are CDRs?

Call detail records are the RAW records that are kept whenever a call is attempted in the system. Unlike a customers invoice where only answered calls are listed, the call detail records will list all calls along with a status flag determined by Asterisk. The most common status flags are "Answered" and "Not Answered" however if a route is not functioning correctly you may also be presented with "Failed".

Using CDRs

vspPanel allows you to search CDR's (the raw call detail records) using many advanced search methods which will allow you to find a customers call down to the time and date of a call for a certain duration. The menu has many options which will be explained below, additionally it is important to note that you may use as many or as few of the options as you like not all of the options need to be filled in, you may use as few as 1 field.

• Selection of the month: Allows you to select a month from / to for your search.
• Selection of the day: Allows you to select specific dates for call records.
• Destination: The destination of the call, this is the number that the customer would have dialled.
• Source: The source of the call, this is the customer who dialled the number, however this may be changed by some software phones your clients may use. We suggest using accountcode instead of source for more accurate results.
• CLI: Calling Line Identification, this is the CLI the customer used.
• UserField: Currently included for completeness, may be used in future versions, currently isnot used in vspPanel.
• AccountCode: This is the definative field used to identify a customer on vspPanel. This is where you would enter the customer number (09xxxxxx from the examples in getting started).
• Channel: This is the channel information attached with a call.
• Duration: The duration of a call FROM ... TO and Less then, equals or greater then. Either may be filled in or both.